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FAQ

  • Q.

    Can I withdraw funds from my app wallet to my bank account?

    • No, direct withdrawal to a bank account is not supported at the moment. However, you can initiate a withdrawal request, and the process typically takes up to a week. Please ensure your withdrawal details are accurate to avoid any delays in processing.
  • Q.

    What happens if my app wallet balance is insufficient for a cash payment?

  • Q.

    How can I top up my app wallet?

  • Q.

    Can I complete a ride without a wallet balance if the customer pays digitally through the app?

  • Q.

    Why do I need a minimum balance in my app wallet?

  • Q.

    How Hail Feature Works?

  • Q.

    Where can I get service?

  • Q.

    How do ETAs work?

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