Updated Terms & Conditions

Terms & Conditions
Effective Date: [07/01/2024]
Welcome to Pickup Technologies LTD's on-demand pickup and delivery service ("Service"). These Terms & Conditions ("Terms") govern your use of our Service, including the Pickup Technologies LTD app ("App"). By accessing or using the Service, you accept these Terms. If you do not agree, please refrain from using the Service.

1. Service Overview

1.1 Our Service
Pickup Technologies LTD provides an on-demand pickup and delivery service for various transportation and package delivery needs.

1.2 Vehicle Options
Users can request vehicles, including but not limited to:
Cars
Bicycles
Motorbikes
Mini trucks
Trucks

2. User Responsibilities

2.1 Compliance with Laws
Users agree to comply with all relevant laws and regulations in their region, including licensing requirements for drivers.

2.2 Licenses and Permits
Users engaging in passenger transportation are responsible for possessing the necessary licenses and permits required by their jurisdiction. Pickup Technologies LTD disclaims liability for any legal issues arising from non-compliance.

2.3 Personal Belongings
Users are responsible for securing their personal belongings and packages during transportation. Pickup Technologies LTD is not liable for lost, damaged, or stolen items.

3. User Accounts

3.1 Account Creation
Users must create an account on the Pickup Technologies LTD App to access the Service.

3.2 Account Security
Users are responsible for safeguarding account credentials and all actions performed under their account.

3.3 Accurate Information
Users must provide accurate and up-to-date information during registration and while using the Service.

4. Fees and Payments

4.1 Payment Obligations
Users agree to pay all fees associated with the Service, as communicated during transactions or subscriptions.

4.2 Late Payment Fees
Invoices must be paid by the due date. Payments overdue by seven (7) days or more will incur a late fee of $5 or 5% of the overdue amount, whichever is greater.

4.3 Fee Changes
Pickup Technologies LTD reserves the right to modify fees or introduce new ones with 30 days' prior written or electronic notice. Continued use of the Service constitutes acceptance of these changes.

4.4 Non-Refundable Subscription
By subscribing to the Service, users acknowledge that the subscription fee is non-refundable. Please ensure you are ready to commit to the subscription before proceeding with payment.

5. Passenger Wallet Balance, Withdrawals, and Dispute Policy

5.1 Wallet Balance Usage
Passengers may maintain a wallet balance within their account for future use of services on the platform. Wallet balances are non-transferable and can only be utilized for transactions within the platform.

5.2 Withdrawal Requests
Passengers wishing to withdraw their wallet balance must initiate a withdrawal request through the platform’s designated withdrawal process:
Contact our support team via the platform’s "Request Withdrawal" feature.
Provide necessary account and identification information for verification.
Allow up to [7 business days] for processing and approval.

5.3 Restrictions on Withdrawals
Wallet balances credited as promotions, refunds, or goodwill adjustments are not eligible for withdrawal and can only be used for platform services.

5.4 Fraudulent Disputes and Penalties
Attempting to dispute wallet charges or transactions as fraudulent with third-party payment processors (e.g., Stripe) without first contacting our support team is a violation of these terms:
Account Suspension: The platform may suspend or terminate the user’s account.
Wallet Forfeiture: Any wallet balance will be forfeited, and no refunds will be issued.
Liability for Fees: Passengers may be responsible for fees incurred by the platform due to the dispute.

5.5 Dispute Resolution Process
Passengers must follow the platform’s internal dispute resolution process:
Contact the support team with transaction details.
Allow time for investigation and resolution.
Accept the platform’s decision unless evidence of error or fraud is provided.

5.6 Agreement
By using the platform, passengers agree to:
Follow the withdrawal request process.
Refrain from initiating disputes without contacting the platform first.
Accept potential penalties for violating these terms.

6. Privacy

Pickup Technologies LTD adheres to its Privacy Policy for data collection and usage. By using the Service, you consent to the processing of your data as per the Privacy Policy.

7. Dispute Resolution

7.1 Good-Faith Negotiations
Disputes between Users and Pickup Technologies LTD will first be addressed through good-faith negotiations.

7.2 Arbitration
If unresolved, disputes will be submitted to arbitration under the rules of the Belgian Centre for Arbitration and Mediation (CEPANI). Arbitration will be conducted in Antwerp, Belgium, in English, with the decision being final and binding.

8. Termination

Pickup Technologies LTD may terminate or suspend a User's access for violating these Terms or engaging in unlawful or unethical activities.

9. Changes to Terms

Pickup Technologies LTD may amend these Terms at any time. Notifications of changes will be provided via the App or other communication channels. Continued use of the Service after changes indicates acceptance.

Contact Information
For inquiries or concerns, please contact us:
Email: [support@pickup.be]
App Support: Available within the App.

By using Pickup Technologies LTD's Service, you agree to these Terms. Review this document periodically for updates.